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General Product Safety Regulation

Our office/workplace and online store are based in the Netherlands.
Everything is handmade by us at our office using high quality fabrics and materials that are EU legalised.
All products are safety tested for by us and our by cat test team.
These products are exclusively for pets.
These products are not for children.
All of our creations are shipped in high quality boxes.

For our petwear
We strictly advice to only let your pets wear our creations under your supervision.
Our creations close and open with safety velcro or safety snaps.
Never leave your pets alone while wearing our creations.
Our petwear is made with high quality fabric.

For cat toys
We strictly advice to only let your cat play with these toys under your supervision.
Our cat toys are made with high quality cotton yarn.
If your cat has pica (compulsive eating disorder in which pets eat non food items) like eating yarn,

then we would not recommend buying our pet toys.


We as sellers are not liable for any damage or injury.
Never leave our pet toys unattended after your pet played with it.
Pets playing with these toys is at the pet owner’s risk.
All of our products are pet friendly.

All creations are handmade and according mello's size table.



We certify that all goods given in the shipping declarations do not contain any dangerous articles
prohibited by legalisation or by postal or customers regulations.

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 Processing Shipping and Delivery

How We Do It

Processing time to make the creations:

  • Single item: 1 - 7 working days

  • Multiple items: 7 - 14 working days

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Processing time to make custom bows:

  • 7 - 14 working days 

Custom made bows can only be shipped in a big box. 

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Once the ordered items have been created, they will be packaged in high quality boxes

and handed over to PostNL within 1 - 3 working days.

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Buyers are responsible for any customs and/or import taxes that may apply.

We are not responsible for delays due customs.

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All packages will be send out with a trackering code. 
We ship word wide with PostNL.

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Payment Information

We use payment methods like iDEAL and Paypal

Return Policy

Non personalised items

Items should be returned within 30 days
Buyer is responsible for the return postage costs and any loss in value if an item is not returned in original condition

Address for returning is below

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Personalised items

No returns or exchanges

Buyer can contact seller about any issue with the order

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Cancellations

Items can be cancelled within 12 hours of purchase

Care Instructions And Size Table

For bandanas. bows, ties except custom made bows. We recommend hand washing.

However all creations except custom made bows can be washed on a cool 30 degree

Wash in pillow case or wash bag. Dry flat and do not iron directly on patches. 

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Size Table

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XS 29 x 12 cm 

S 30 x 12 cm

M 33 x 12 cm

L 37 x 13 cm

XL 42 x 15 cm

XXL 42 and up. 

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We use snaps or velcro.

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Contact

Buyers can contact seller about any issues with an order
Our customer care centre is open from 08:00 AM till 17:00 PM CET

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Mighty Caramello Shop

Haydnplein 29

1962 KE

Heemskerk

0031612389985

mightycaramelloshop@gmail.com

KVK Nummer 87302160

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* Kleine Ondernemingsregeling factuur vrijgesteld van omzetbelasting. Op grond Van Artikel 25, Wet OB 1968

* Small Business Arrangement Invoice Exempt From Sales Tax Pursuant To Article 25 OB Act 1968

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